Anaysse-Jacobs Solicitors understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses our services. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon using our services. If you do not accept and agree with this Privacy Policy, you must contact our office immediately.
Information About Us
Anaysse-Jacobs Solicitors is a ‘controller’ under the UK GDPR and the Data Protection Act 2018.
Registered address: 2nd Floor, Equitable House, 7 General Gordon Square, Woolwich, London, SE18 6FH.
We are regulated by the Solicitors Regulation Authority (SRA ID 635670). We are registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZA146317.
What Does This Policy Cover?
This Privacy Policy applies only to clients of Anaysse-Jacobs Solicitors and visitors of the Anaysse-Jacobs Solicitors website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What Data Will We Collect?
Personal data is any information about you that enables you to be identified. It covers information such as your name and contact details, and also less obvious information such as identification numbers, electronic location data, and other online identifiers.
We will only collect information from you that is relevant to the matter that we are dealing with. We may collect the following information from you which is defined as “Personal Data”:
- Personal details such as name, email, contact number and address
- Financial details
- Family, lifestyle and social circumstances
- Business activities
We may also collect special category data. This may include:
Special Category Data
- Racial and ethnic origin
- Criminal convictions
- Physical or mental health details
- Religious beliefs or other beliefs of a similar nature
- Sexual orientation
Basis for Processing
Under the UK GDPR, we must always have a lawful basis for using personal data. The basis on which we process your data is one or more of the following:
- It is necessary for us to comply with a legal obligation
- It is necessary for the performance of our contract with you
- You have given us your consent (this can be withdrawn at any time by advising our data protection officer)
- It is in our legitimate interests to do so
How Will We Use Your Data?
We may use your information in the following ways:
- Maintain accounts and records
- Promotion of services
- Provision of legal services including advising and acting on behalf of clients
- Supporting and managing staff
- Communication with you, including responding to emails or calls from you
- Analysing your use of our site and gathering feedback to enable us to continually improve our site and your experience
Who Will We Share Information With?
Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with your matter. This may include:
- Mortgage advisers / mortgage companies
- Estate agents
- Valuers
- Professional agents
- Housing associations
- Barristers
- Private investigators
- Expert witnesses
- Courts
- Healthcare professionals, social and welfare organisations
We may legally be required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations — for example a court order, or the instructions of a government authority.
How Long Will We Keep Your Information?
- We will normally keep your information throughout the period that we do work for you and for a period of six years afterwards, as we are required to do so by law and by the regulations that apply to us.
- In some cases (for example where we have prepared a will for you) we may retain your information for a longer period of time and we will advise you of this at the time.
Security Arrangements
We shall ensure that all the information that you provide to us is kept secure using appropriate technical and organisational measures. In the event of a personal data breach we have in place procedures to ensure that the effects of such a breach are minimised and shall liaise with the Information Commissioner’s Office (ICO) and with you as appropriate.
What Are My Rights?
Under the UK GDPR you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you
- The right to be informed about our collection and use of your personal data
- The right to restrict the processing of your personal data
- The right to be forgotten — to ask us to delete or otherwise dispose of any of your personal details that we hold
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete
- The right to data portability, in the circumstances set out in the UK GDPR
- Rights relating to automated decision-making and profiling — we do not use your data in this way
- The right to object
For more information about our use of your personal data or exercising your rights as outlined above, please contact us.
How Can I Access My Personal Data?
You have a right to see the information we hold about you. To access this, you need to provide a request in writing to our data protection officer together with proof of identity.
We will usually process your request free of charge and within 30 days. However, we reserve the right to charge a reasonable administration fee and to extend the period by a further two months if the request is manifestly unfounded or vexatious and/or very complex.
Right to Erasure
You have a right to ask us to erase your personal data in certain cases (details may be found in Article 17 of the UK GDPR). We will deal with your request free of charge and within 30 days. However, we reserve the right to refuse to erase information that we are required to retain by law or regulation, or that is required to exercise or defend legal claims.
Changes to This Privacy Policy
We may change this Privacy Policy from time to time. This may be necessary if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up to date.
Who Can You Complain To?
If you are unhappy about how we are using your information or how we have responded to your request, then initially you should contact our office using the details below, or make your request in writing and a senior member of staff will get back to you.
If your complaint remains unresolved then you can contact the Information Commissioner’s Office at www.ico.org.uk.
How to Contact Us / Data Protection Officer
We have a data protection officer whose job is to oversee our data protection compliance. You can contact our data protection officer by sending:
an email to admin@anaysse-jacobs.co.uk;
a letter to: The Data Protection Officer, Anaysse-Jacobs Solicitors, 2nd Floor, Equitable House, 7 General Gordon Square, London SE18 6FH; or
call us on +44 2083 165 000.